Cancellation & Refund Policy

Last updated on Feb 21st 2025

Kriva Foods Private Limited - Return & Refund Policy

At Kriva Foods Private Limited, we strive to provide high-quality food products and ensure customer satisfaction. Our return and refund policy is designed to be clear, fair, and customer-friendly. This Cancellation & Refund Policy outlines the terms and conditions governing order cancellations and refunds for purchases made through the Kriva Foods Private Limited e-commerce platform. By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Order Confirmation and Processing:

Once an order is placed and confirmed on the Kriva Foods Private Limited platform, it is immediately processed for fulfilment. This process involves procurement, packaging, and dispatch to ensure timely delivery of your groceries.

2. Cancellation Policy:

No Cancellations After Order gets shipped: Kriva Foods Private Limited is unable to accommodate cancellation requests after order confirmation at this moment.

3. Return & Refund Eligibility:

While we generally do not offer refunds, exceptions may be considered in the following limited circumstances, at the sole discretion of Kriva Foods Private Limited:

a) Unopened and Unused Products

If you wish to return an unopened and unused product, notify us within 3 days of receiving your order.
A return label will be provided, with the return shipping cost deducted from your refund. Once the product reaches our warehouse, your refund will be processed and credited to your original payment method within 5-7 business days.
Due to hygiene and safety reasons, opened or used products cannot be returned.

b) Damaged or Defective Products

If your product arrives damaged or defective, you must notify us within 48 hours of delivery via email at contact@krivafoods.com
Please provide your order number, an image of the invoice, 2 clear images , 1 video of unboxing of the package and the damaged product.
For multiple-item shipments, only the affected product may be returned or replaced.
We will assess the situation and may offer a replacement or credit for future purchases.

c) Missing Products

If you receive an incomplete order, notify us within 5 days of delivery via email at contact@krivafoods.com
Please provide your order number, an image of the invoice, 2 clear images , 1 video of unboxing of the package showing all items received.
While we cannot offer refunds for missing items, we will promptly re-send the missing product.

e) Spoiled Products

If you receive a spoiled product, notify us within 5 days of delivery via email at contact@krivafoods.com
Provide your order number, date of packaging/manufacture, and clear images or a video of the product.
Returns for variations in taste, texture, color, or aroma will not be accepted, as our products are natural and may vary from batch to batch.
We will investigate and ensure a fair resolution, which may include a product replacement.

f) Incorrect Products

If you receive incorrect products, please notify us within [Number] hours of delivery with clear photographic evidence. We will arrange for the correct products to be delivered or offer a credit for future purchases.

g) Force Majeure

In the event of unforeseen circumstances beyond our control (such as natural disasters, pandemics, or government regulations) that prevent order fulfilment, we will communicate with affected customers and may offer alternative solutions.

4. International Orders:

For international orders, customers are responsible for any customs duties, taxes, or import fees that may be levied by their respective countries.

Due to the complexities of international shipping and customs, all international orders are subject to no cancellation and no refund policy, with exceptions only for damaged or incorrect items as listed above

a) International Return & Refund Policy:

Due to logistical challenges, returns and refunds for international orders are generally not accepted unless there is significant product damage or spoilage.
We will assess cases individually and work towards a fair resolution.

5. Important Information:

This return and refund policy is applicable only to purchases made directly from Kriva Foods Private Limited.
We reserve the right to amend this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

6. Contact Us:

For any return or refund-related inquiries, please reach out to our customer service team at contact@krivafoods.com

Thank you for choosing Kriva Foods Private Limited!

Disclaimer: This policy is subject to change without notice. Please refer to the latest version of the policy on our website.

Kriva Foods

Kriva Foods offers premium quality, farm-fresh groceries delivered to your doorstep. Explore organic fruits, vegetables.